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Help centreFrequently asked questions
Everything you need to know before and after you shop.
Your questions, answered
How long does shipping take?
Most orders are dispatched within 1–3 business days. You'll see estimated delivery times and any free-shipping thresholds at checkout, plus a tracking link by email once your order ships.
What's your return policy?
We accept returns of unused items in original packaging within 30 days of delivery. Visit our Returns page for full details and how to start a return.
Do you offer free shipping?
Yes! Orders over the cart threshold shown at checkout ship free. Smaller orders have a flat, clearly displayed shipping rate.
How do I track my order?
As soon as your order ships we'll email you a tracking link so you can follow it all the way to your door.
What if my item arrives damaged?
So sorry if that happens! Contact us within a few days of delivery with a photo and we'll make it right with a replacement or refund.
How can I contact you?
Our friendly team is happy to help — reach out through the contact link in the footer and we'll get back to you as quickly as we can.
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